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Digital We are excited to welcome R2i to the Protiviti family! Click here to learn more about our expanded capabilities. Scroll to top Please, assign a menu © 2024 Protiviti Inc. All Rights Reserved. Protiviti Inc. is an Equal Opportunity Employer, M/F/Disability/Veterans protiviti.com Contact us Please, assign a menu Get In Touch 541 Melville Ave, Palo Alto, CA 94301, ask@ohio.colabr.io Ph: +1.831.705.5448 Work Inquiries work@ohio.colabr.io Ph: +1.831.306.6725 Innovating human connections to build a better connected future. Digital Transformation Marketing Sales Digital Products Customer Experience Experience Technology We are a diverse, talented team of makers, strategists, and technologists, who have come together to create connected experiences that are impactful, build trust, and drive business growth. Our perspective We approach every engagement with the vision of a start-up founder, the precision of a watchmaker, the collaboration of a trusted advisor, and the creativity of an artist, orchestrating at the intersection of strategy, design, technology, and assurance. Our promise As experience makers, we create experiences and environments that connect people with brands. Every interaction is an opportunity to deliver on your brand’s promise, fulfill an unmet customer need, and build trusted relationships. Our approach We use human-centered design and strategies to stay rooted in purpose, while elevating experiences past the point of simple utility to create lasting relationships and loyalty. Our approach is grounded in empathy for understanding, agile thinking for rapid action, and a focus on those you serve. WE PARTNER WITH WE PARTNER WITH We share a restlessness with our clients – a belief that everything can be made better. Ignite Digital Transformation Amplify Marketing Accelerate Sales Craft Digital Products Connect Customer Experiences Unlock Experience Technology Ignite Digital Transformation We combine growth strategies and customer insights with digital technology and business operations expertise to improve agility, resiliency, and speed to grow business. Customer & Growth Strategy Digital Transformation Roadmaps Market Analysis & New Business Models Customer Insights & Performance Intelligent Automation Strategy Digital Agility & Operating Models Amplify Marketing We develop strong understandings of customer behavior and insights that inform journeys and interaction moments to produce impactful experiences and connect brands to customers in meaningful and authentic ways. Digital Marketing Strategy & Planning Demand Generation – Customer & Talent Customer Retention & Loyalty Content Strategy & Scalable Orchestration Performance Marketing & Channel Strategies Digital Commerce & Personalization Creative & Brand Strategy Channel Creative & Editorial Marketing Operations & Managed Services Accelerate Sales We harness sales, service, customer behavior, and market demand insights to empower companies to seamlessly connect operations for increased revenue and growth. Digital Commerce Sales & Marketing Alignment Optimization Field Sales Enablement Customer Success Enablement Sales & Service Automation Strategy Craft Digital Products We create innovative digital products and services that both inspire and provide utility to everyday moments. Digital Innovation Labs Product & Service Design Performance Optimization Operations & Governance Design Automation UX/UI Managed Services Connect Customer Experiences We connect and reimagine external and internal customer experiences to adapt to the rapidly changing business dynamics of today and bring your brand promise to life. Experience Strategy & Innovation Research CX & UX Design Customer Journey Mapping Experience Management & Governance Unlock Experience Technology We enable digital commerce, marketing, and sales across channels using MarTech, AdTech, SalesTech, and automation to harness the power of data and personalization to orchestrate frictionless experiences. MarTech Strategy & Platform Selection MarTech, Implementation & Operations Marketing Automation & Campaign Engines Content Management Ecommerce Creative & Marketing Workflow CDP’s & Customer Analytics Voice of the Customer Intelligent Automation (IPA & RPA) Adobe Experience Cloud Solution Partner Optimizing Go-to-Market Alignment to Drive Business Growth Watch on-demand Top Trends for Delivering Exceptional, Personalized Digital Experiences Watch on-demand Orchestrator Personalized Customer Experiences at Scale Watch on-demand How technology delivers great customer experience and long-term value Read on AdAge Consent Matters : The new marketers playbook Read on AdAge An uncertain future demands customer experience innovation Read More Finding content harmony in the omni-meta-digital-verse Read More Don’t trawl for customers; consolidate your digital toolset and they will come to you Read More The brand marketers guide to decoding the metaverse Read on AdAge CX and the human dynamic Read More Events Come see us at NRF Nexus An uncertain future demands customer experience innovation” at the Adobe Summit on March 16th! Register Our experts help you optimize your Adobe ecosystem We partner with Adobe to provide robust services and solutions across the digital ecosystem. With R2i joining the Protiviti family, we’ve expanded our Adobe capabilities to create powerful experiences that connect you with your customers at the right time, across any channel. CLIENT STORIES Inspire transformational change Developed a digital-first customer experience strategy to enable one of the world’s largest hospitality brands to amplify engagement for its most loyal travelers. Designed global field sales enablement program for a leading global credit card provider, which encompassed assessment of global field sales technology needs, design of experience strategy, tool rationalization approach and governance. Conducted Customer and market research for a leading luxury retail wholesale management platform to inform their product expansion growth strategy. The engagement involved development of customer value levers and go-to-market messages for key audiences. Identified innovative experiences to bring a large global bank’s brand promise to life and build customer loyalty and advocacy through design thinking and reimagined customer journeys. Developed an agile digital strategy roadmap for a global life sciences organization to integrate customer first” thinking across all technology solutions and to achieve a single customer view. Accelerated digital transformation for a global financial services provider by establishing a high performing cross functional team and delivering 13 new revenue driving, customer centric digital journeys to 8 new markets. Transitioned and migrated data for a large optical retailer from a homegrown marketing platform to a cloud-based platform that better serviced growing commercial needs. Innovating human connections inspires us. We know it inspires you, too. 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